PROCESSING FEE
Fee of €5.00: for each booking of individual customers that includes at least one overnight stay; for booking Costa Edutainment services (ticketing) for mixed groups.
Fee of €15.00: for each multi-service booking for mixed groups and school groups.
No fee will be applied for school groups booking only Costa Edutainment ticketing services and educational activities.
CONTENT AND USE OF THE SITE The booking and purchase of products and services available on the C-WAY.IT site are governed by the contractual conditions applied by the suppliers of those products and services. Each user is required to know and accept these General Conditions before proceeding with the booking and/or purchase.
The collection, processing, and any other operations related to the information provided during the purchase process are carried out in accordance with the Privacy Policy, an integral part of the General Conditions. The User agrees to use the features and services of the C-WAY.IT websites solely for lawful purposes, in compliance with the General Conditions and the contractual conditions governing the provision of services.
LINKS TO EXTERNAL SITES C-WAY.IT contains links to the websites of our business partners or third parties. The publication of hyperlinks on C-WAY.IT is for informational purposes and as a reference for users' navigation and does not imply any recognition or approval of the linked site or its contents by C-WAY.IT. C-WAY.IT does not exercise any control over the content, information, services, and/or products offered by such linked sites and assumes no responsibility for the truthfulness, accuracy, or update of the information published on those linked sites. Unless otherwise indicated, the publication on C-WAY.IT of a hyperlink to another Internet resource does not imply the existence of any association and/or commercial affiliation between C-WAY.IT and the managers of the linked site.
TERMS AND CONDITIONS FOR TICKETING After issuance, tickets for educational activities, guided tours, and entry to attractions (amusement parks, museums, and aquariums) are in no way modifiable or refundable.
TERMS AND CONDITIONS FOR VACATIONS AND ONLINE HOTEL BOOKINGS when C-WAY acts as an intermediary In the event that C-WAY acts as an intermediary for products and/or services, it is not liable in any case for the obligations imposed on the suppliers that are the subject of the contract concluded between customers and the supplier of the respective products and/or services, but is solely responsible for those arising from its role as an intermediary and within the limits set by law in accordance with Article 22 of Law No. 1084 of 27.12.1977 and Dlg 206/2005 (Consumer Code). The booking and/or combination of the different products and/or services online provided by C-WAY is at the total discretion of the customer, who assumes all responsibility arising from the potential combination of the same. C-WAY is in no case responsible for the incorrect input of users' personal data made during the online purchasing process. The user is therefore responsible for the consequences arising from incorrect data entry.
IMPORTANT: Are you under 18 and want to stay in a hotel? To do so, you need two things: an identification document to present at check-in and an adult accompanying you. Article 109 of the TULP (Consolidated Text of Public Security Laws) states that hoteliers can accommodate minors in hotels with an adult only by presenting written consent signed by the parents, along with a copy of their valid identification document.
CHANGES AND CANCELLATIONS
In the event of a need to modify or cancel the purchased vacation, the user must communicate the request to C-WAY by sending an email to info@c-way.it. Once the communication is received, the competent office will verify and notify the penalties set by the suppliers. If the purchased vacation does not include cancellation insurance, we strongly recommend purchasing it. Please note that insurance policies are never refundable or modifiable.
Applicable only to confirmed bookings, for any variation/modification of the reservation itself, if not subject to any “penalties,” a fee of €25.00 will be charged, provided that in case of a change in structure/service, the “cancellation penalties” set forth in the “general conditions” will apply.
REFUNDS
In cases where a refund is provided, it will be issued as follows:
TRAVEL DOCUMENTS
It is the user's responsibility to ensure they have the necessary identity documents and vouchers to utilize the purchased services. C-WAY declines all responsibility for non-compliance related to their absence. When booking, it is essential to pay particular attention to filling in the fields regarding the first and last names of the passengers, which must exactly match those on their personal identification document.
IMPORTANT: Are you under 18 and want to stay in a hotel? To do so, you need two things: an identification document to present at check-in and an adult accompanying you. Article 109 of the TULP (Consolidated Text of Public Security Laws) states that hoteliers can accommodate minors in hotels with an adult only by presenting written consent signed by the parents, along with a copy of their valid identification document.
ONLINE SALES TERMS AND CONDITIONS FOR MUSEUM TICKETS AND THEME PARK ENTRANCE
REGULATIONS
Art. 1 – OBJECT OF THE SERVICE
The ticketing service provided by C-WAY involves supplying tickets for entry to exhibitions, museums, and amusement parks (including, but not limited to: theme parks, water parks, and natural parks), as well as the ability for users to reserve and purchase entry tickets to the types of structures and related services described above.
Art. 2 – METHODS OF RESERVATION AND ONLINE TICKET PURCHASE
To reserve and purchase tickets, you must complete the online form in all mandatory sections. We kindly ask you to read the privacy protection provisions and the COVID-19 visit regulations. Ticket availability is subject to change until the transaction is successfully completed. The purchase of tickets is finalized upon completion of the form and payment. It is possible to purchase multiple tickets in a single transaction.
In relation to the COVID-19 health emergency, to ensure you have a serene and safe experience, many museum facilities and parks have modified access and use procedures for the exhibition path. Thank you for reviewing the COVID-19 visit regulations adopted by the facility you will be visiting.
Art. 3 – PAYMENT METHODS FOR TICKETS
Payment can be made by credit card (VISA, MasterCard, American Express, MAE, and Diners Club) following the instructions outlined in the online procedures.
Art. 4 – METHODS OF ACQUIRING TICKETS
After payment is completed via credit card, a confirmation email will be sent with the “Order Confirmation with attached ticket” valid for accessing the reserved facilities.
Within legal terms, you can request an invoice for your purchases by writing an email to: assistenza.acquisto@c-way.it
Art. 5 – TICKET PRICES AND VALIDITY
The validity of the ticket is indicated on the entry title.
Art. 6 – TICKET MODIFICATION OR CANCELLATION AND REFUND REQUEST
After issuance, tickets for educational activities, guided tours, and entry to attractions (amusement parks, museums, and aquariums) are in no way modifiable or refundable.
Art. 7 – RESPECT FOR THE DATE AND TIME SLOT FOR ENTRY TO THE GENOA AQUARIUM
In the case of tickets with fixed date and time, the chosen date and time slot must be respected. Therefore, it will not be possible to access the reserved facility on a date or time slot different from that indicated on the ticket.
Art. 8 – APPLICABLE LAW, JURISDICTION, AND DISPUTE RESOLUTION
These terms and conditions, as well as the provision of our services, are governed and interpreted in accordance with Italian law. Notwithstanding the jurisdiction mentioned, an individual who uses any of our services for a purpose that may be considered unrelated to their professional activity (hereinafter also referred to as “consumer”) may invoke the laws in force in the country where they reside. Any disputes arising from these general terms and conditions and our services must be exclusively presented to the competent courts of Genoa.
Notwithstanding the jurisdiction clause above, a consumer may also bring a case in a court in the country where they reside, while a case against a consumer may only be brought before the courts of the country where they reside. For consumers in the European Economic Area: in case of complaints, we recommend contacting our Customer Assistance first. If the issue is not resolved, you can submit the complaint through the European Commission’s online dispute resolution platform, which can be found at: http://ec.europa.eu/odr.
The original text of these Terms and Conditions in English may have been translated into other languages. The translated version is unofficial and merely for illustrative purposes, thus lacking legal value. In case of disputes or discrepancies between the English text and the translations in other languages of these Terms and Conditions, the English text will prevail and be the final version. The English text is available on our Platform (by selecting the English language) or will be sent upon written request.
In the event that any of the clauses of these Terms and Conditions is invalid, loses validity, or becomes non-binding, you will continue to adhere to all other clauses set forth herein. In such a case, we will replace the aforementioned clause with a clause that is valid and binding, having an effect as similar as possible to that replaced and that you agree to accept in compliance with the contents and purposes of these Terms and Conditions.
The sale of tourist packages and related tourist services is governed by the Tourism Code (Articles 32-51-novies), as amended by Legislative Decree 62/2018, which implements EU Directive 2015/2302 and its subsequent amendments, as well as by the provisions of the Civil Code concerning transport and mandate, as applicable.
The tourist packages covered by the contract are organized by the operator C-WAY S.r.l. unipersonale, located at Ponte degli Spinola s.n., 16128 Genoa – Provincial Authorization No. 205/40078 dated 09/06/2000. Insurance policy UNIPOL SAI Assicurazioni No. 4093265/5 for a maximum coverage of €2,065,828.00.
For the purposes of this contract, the following terms are defined as:
a) Tour Operator: the entity that creates the combination of the elements referred to in Article 4 below and undertakes, in its own name and for a fixed fee, to provide third parties with tourist packages;
b) Seller: the entity that sells or undertakes to provide tourist packages created in accordance with Article 4 below for a fixed fee;
c) Consumer of Tourist Packages: the purchaser, the assignee of a tourist package, or any person, even if to be named, provided they meet all the necessary conditions for enjoying the service, for whom the main contractor agrees to purchase a tourist package without remuneration.
The definition of a tourist package is as follows: “Tourist packages consist of travel, holidays, and ‘all-inclusive’ circuits resulting from the predetermined combination of at least two of the following elements, sold or offered for sale at a fixed price, and lasting more than 24 hours or extending over a period that includes at least one night:
a) transport;
b) accommodation;
c) non-accessory tourist services to transport or accommodation (omitted) that constitute a significant part of the ‘tourist package’ (Article 84 Cod. Cons.). The consumer has the right to receive a copy of the tourist package sales contract (pursuant to Articles 85 and 86 Cod. Cons.), which also serves as a document for potentially accessing the Guarantee Fund referred to in Article 20 of these General Conditions of Contract.
The organizer is obliged to create a technical sheet in the catalog or in the out-of-catalog program. The mandatory elements to be included in the technical sheet of the catalog or out-of-catalog program are: details of the administrative authorization or, if applicable, the D.I.A. of the organizer; details of the civil liability insurance policy; validity period of the catalog or out-of-catalog program; methods and conditions for replacing the traveler (Article 89 Cod. Cons.); parameters and criteria for adjusting the travel price (Article 90 Cod. Cons.).
The organizer will also inform passengers about the identity of the actual carrier(s) within the timeframes and in the manner provided by Article 11 of Regulation EC 2111/2005.
The reservation request made through the C-way booking system must be completed on a specific contractual form, if necessary, electronically, filled in all its parts, and signed by the customer, who will receive a copy. Acceptance of reservations is considered perfected, resulting in the conclusion of the contract, only when the organizer sends the relevant confirmation, also via electronic means, to the customer at the selling travel agency. Information regarding the tourist package not contained in the contractual documents, brochures, or other written communication will be provided by the organizer in regular compliance with the obligations laid down for its account by Article 87, paragraph 2 Cod. Cons. before the start of the trip.
The online reservation request has been filled out on the specific form used by the consumer on the organizer’s website. Acceptance of reservations by C-WAY S.r.l. unipersonale is considered perfected, resulting in the conclusion of the contract, only when the consumer has received the relevant confirmation from C-WAY S.r.l. unipersonale, also via electronic means, directly to the customer or at the travel agency chosen by them. Information regarding the tourist package not contained in the contractual documents, brochures, or other written communication will be provided by the organizer in regular compliance with the obligations laid down for its account by Article 37, paragraph 2 Cod. Tur. before the start of the trip.
In the case of purchases made through the booking service:
A) Payment for activities and tickets for the “Aquarium of Genoa” must be made by bank transfer at least one week before the date of service use.
B) Multiple services and overnight stays must be confirmed by an initial deposit equal to 25% of the total booking, and settled no later than thirty days before the use of the service. Exceptions are reservations made “last minute” (less than 30 days before the use of the service), for which full payment of the booking will be required upon confirmation of the booked services.
C) For the purchase of non-refundable services/tickets and/or SIAE-type tickets (e.g., Cattolica Aquarium, Aquafan, Exhibitions), payment must be made at the time of reservation/ticket issuance.
D) For the purchase of all other types of products/packages, payment methods will be communicated at the time of reservation.
E) It will also be possible to pay 100% of the total due by credit card, the details of which will be requested via phone or email by a booking operator of C-WAY S.r.l. who will contact the consumer after the purchase is completed.
F) For reservations made through Educational Institutions (PA), payment will occur upon receipt of the invoice.
Failure to pay the amounts mentioned above by the established dates constitutes an express resolutory clause of the contract, resulting in its termination by the intermediary agency and/or the organizer.
For online purchases on the website www.c-way.it, payment can be made by credit card (VISA, MasterCard, ) following the instructions outlined in the online procedures. Upon completion of the credit card payment, a confirmation email will be sent with the “Order Confirmation” attached, including the tickets and/or vouchers valid for access to the facilities and/or enjoyment of the booked services.
Within the legal deadlines, you can request the invoice for your purchases by emailing: assistenza.acquisto@c-way.it
The price of the tourist package and/or individual services/tickets is determined in the contract and at the time of purchase for online transactions. It may be changed up to 20 days before departure and only due to changes in: transport costs, including fuel costs; rights and taxes on certain types of tourist services such as taxes, landing, disembarkation, or embarkation fees at ports and airports; exchange rates applied to the package in question. These changes will refer to the exchange rates and the aforementioned costs in effect on the date of publication of the program as stated in the technical sheet of the catalog or on the date reported in any updates. Fluctuations will affect the fixed price of the tourist package in the percentage expressly indicated in the technical sheet of the catalog or out-of-catalog program.
Before departure, the organizer or intermediary that needs to significantly modify one or more elements of the contract will immediately notify the tourist in writing, indicating the type of modification and the resulting price change. If the tourist does not accept the proposed modification as per paragraph 1, they may alternatively exercise the right to recover the amount already paid or to enjoy the offer of a substitute tourist package and/or individual services/tickets in accordance with paragraphs 2 and 3 of Article 10. The tourist may exercise the rights outlined above even when the cancellation depends on the failure to reach the minimum number of participants required in the Catalog or in the out-of-catalog Program or due to force majeure or unforeseen events related to the purchased product.
For cancellations not caused by force majeure, unforeseen events, or the failure to reach the minimum number of participants, as well as for those different from the consumer's non-acceptance of the package. The insurance policies taken out are in no case cancellable or refundable.
In the case of a need to modify or cancel the purchased holiday/services, the user must communicate the request to C-WAY by sending an email to info@c-way.it. Once the communication is received, the competent office will verify and notify the penalties set by the suppliers. If cancellation insurance was not included in the purchase, it is strongly recommended to obtain it. It is important to remember that insurance policies are never refundable or modifiable.
Applicable only to confirmed reservations, for each variation/modification of the reservation itself, if not burdened by any “penalties,” a fee of €25.00 will be charged, it being understood that in the case of a change in structure/service, the “cancellation penalties” will apply.
The consumer may withdraw from the contract without paying penalties in the following cases: – an increase in the price referred to in the previous Article 9 exceeding 10%; – a significant modification of one or more elements of the contract that can objectively be deemed fundamental for the enjoyment of the overall tourist package and proposed by the organizer after the conclusion of the contract but before departure and not accepted by the consumer.
TERMS AND CONDITIONS OF TICKET SALES
After issuance, tickets for educational activities, guided tours, and entrance to attractions (amusement parks, museums, and aquariums) are non-modifiable and non-refundable in any way. Please note that insurance policies are never refundable or modifiable.
Applicable only to confirmed bookings: for any change/modification of the reservation, unless subject to any "penalties," a fee of €25.00 will be charged, noting that in the case of a change in structure/service, the "cancellation penalties" provided for in the "general conditions" will apply.
Changes After Departure If, after departure, the organizer is unable to provide any essential part of the services covered in the contract for any reason, except for a fault of the consumer, they must prepare alternative solutions, with no additional costs to the contractor. If the services provided are of lesser value than those expected, they must refund the difference.
Consumer Obligations During negotiations and before the conclusion of the contract, Italian citizens will be provided in writing with general information—updated as of the catalog print date—regarding health obligations and necessary documentation for traveling abroad. Foreign citizens will obtain corresponding information through their diplomatic representations in Italy and/or their respective official government informational channels. In any case, consumers will verify the update with the competent authorities before departure (for Italian citizens via the website www.viaggiaresicuri.it or the Telephone Operating Center at number 06.491115), ensuring compliance before the trip. In the absence of such verification, no responsibility for the missed departure of one or more consumers may be attributed to the seller or organizer. Consumers must inform the seller and organizer of their citizenship and, at the time of departure, must ensure they have valid vaccination certificates, individual passports, and all other valid documents for all countries included in the itinerary, as well as any required residency, transit visas, and health certificates. Consumers must also comply with normal rules of prudence and diligence, as well as specific regulations in effect in the destination countries, all information provided to them by the organizer, and regulations relating to the tourist package. Consumers will be liable for all damages that the organizer and/or seller may incur due to failure to comply with the above obligations. The consumer is required to provide the organizer with all documents, information, and elements in their possession useful for the exercise of the organizer’s right of subrogation against third parties responsible for the damage and is responsible to the organizer for any harm caused to the right of subrogation. The consumer will also communicate in writing to the organizer, at the time of booking, any special personal requests that may form the subject of specific agreements on the travel methods, as long as their implementation is possible. The consumer is always required to inform the Seller and the Organizer of any particular needs or conditions (pregnancy, food intolerances, disabilities, etc.) and explicitly request related personalized services.
Hotel Classification The official classification of hotel facilities is provided in the catalog or other informational material solely based on the explicit and formal indications of the competent authorities in the country where the service is provided. In the absence of official classifications, the organizer reserves the right to provide in the catalog or brochure its own description of the accommodation facility, allowing for evaluation and consequent acceptance by the consumer.
IMPORTANT: Are you under 18 years old but want to stay in a hotel? To do so, you need two things: an identification document to present at check-in and an adult or parent to accompany you. Article 109 of the TULP (Consolidated Text of Public Security Laws) states that hoteliers can accommodate minors in hotels only with an adult, by presenting written and signed consent from the parents, along with a copy of their valid ID.
Liability Regime The organizer is responsible for damages caused to the consumer due to total or partial non-fulfillment of the contractually owed services, whether these are carried out by the organizer themselves or by third-party service providers, unless it proves that the event is due to a fault of the consumer (including independently taken initiatives during the execution of tourist services) or due to circumstances unrelated to the provision of contractually expected services, fortuitous events, force majeure, or circumstances that the organizer could not have reasonably predicted or resolved according to professional diligence. The seller with whom the booking of the tourist package was made is not responsible in any case for obligations arising from the organization of the trip, but is solely responsible for obligations arising from its role as an intermediary, and in any case within the limits established by law.
Limits on Compensation Compensation for damages cannot exceed the limits indicated by Articles 94 and 95 of the Consumer Code.
Duty of Assistance The organizer is required to provide assistance measures to the consumer imposed by the standard of professional diligence solely in reference to the obligations under its charge by law or contract. The organizer and the seller are exempt from their respective responsibilities (Articles 15 and 16 of these General Conditions) when the failure or incorrect execution of the contract is attributable to the consumer or is due to the act of a third party of an unpredictable or unavoidable nature, or has been caused by a fortuitous event or force majeure.
Complaints, Reports, and Refunds Any deficiency in the execution of the contract must be reported by the consumer without delay so that the organizer, their local representative, or the accompanying person can promptly remedy it. Otherwise, contractual non-fulfillment cannot be contested. The consumer must also, under penalty of forfeiture, file a complaint by sending a registered letter with acknowledgment of receipt to the organizer or seller, no later than ten working days from the date of return to the departure location. REFUNDS: In cases where a refund is provided, it will be issued as follows: a) if payment was made by credit card, the amount will be refunded directly to the credit card used to make the order. The amount will be available in the statement within 2 months following the request. b) if payment was made by bank transfer, the user will be contacted by our accounting office for communication of the bank details for the refund. It is specified that registration fees and insurances are never refundable.
Insurance Against Cancellation and Repatriation Costs If not expressly included in the price, it is possible and advisable to take out special insurance policies against costs arising from the cancellation of the package, accidents, and luggage at the time of booking. The insurance policies taken out are never cancellable or refundable.
Alternative Dispute Resolution Tools Tourists are informed that specific mediation or conciliation clauses for disputes pursuant to Article 67 of the Tourism Code may be provided in the catalog, documentation, or the organizer's website.
Guarantee Fund The tourist packages sold under the contract governed by these general conditions are covered by a guarantee for the refund of the price paid for the purchase of the tourist package and the immediate return of the tourist, in cases of insolvency or bankruptcy as provided in the 2nd paragraph of Article 47 of the Tourism Code. For this purpose, C-WAY s.r.l. has taken out an appropriate insurance policy with Nobis Insurance Company.
Treatment and Protection of Personal Data: Privacy Policy We wish to inform you that Regulation (EU) 2016/679 (General Data Protection Regulation "GDPR") provides protection for individuals regarding the processing of personal data. In compliance with the indicated legislation, C-WAY s.r.l. will continue to base such processing on the principles of lawfulness, fairness, transparency, purpose limitation and storage limitation, data minimization, accuracy, integrity, and confidentiality. The complete privacy notice is available at the following link: https://www.c-way.it/informativa-sulla-privacy/
Addendum to General Conditions of Sale for Individual Tourist Services
A) Regulatory Provisions: Contracts for the offer of only transportation, accommodation, or any other separate tourist service, which cannot be configured as a negotiated travel organization or tourist package, are governed by the following provisions of the CCV: Article 1, no. 3 and no. 6; Articles 17 to 23; Articles 24 to 31, as far as the provisions differ from those related to the organization contract as well as by other agreements specifically referring to the sale of the single service covered by the contract.
B) CONTRACT CONDITIONS: The following clauses from the general terms and conditions for the sale of travel packages mentioned above also apply to these contracts: Article 6, paragraph 1; Article 7, paragraph 2; Article 13; Article 19. The application of these clauses does not in any way classify the respective contracts as travel packages. The terminology of the cited clauses related to the travel package contract (organizer, trip, etc.).
TERMS AND CONDITIONS FOR HOLIDAYS AND ONLINE HOTEL BOOKINGS when C-WAY acts as an intermediary
In the event that C-WAY acts as an intermediary for products and/or services, it is in no way responsible for the obligations imposed on suppliers that are the subject of the contract concluded between customers and the supplier of the respective products and/or services. C-WAY is only responsible for those arising from its role as an intermediary and within the limits established by law in accordance with Article 22 of Law No. 1084 of 27.12.1977 and Legislative Decree 206/2005 (Consumer Code). The booking and/or combination of different products and/or services online provided by C-WAY is at the complete discretion of the customer, who therefore assumes all responsibility for any combination of them. C-WAY is in no case responsible for the incorrect entry of users' personal data made during the online purchasing process. The user is therefore responsible for the consequences arising from their incorrect entry.
COMPLIANCE WITH THE DATE AND TIME SLOT OF ENTRY
In the case of tickets with fixed dates and times, the chosen date and time slot must be respected. It will not be possible to access the booked venue on a different date or time slot than that indicated on the ticket itself.
Technical Data Sheet
The rules and definitions contained in this technical data sheet are an integral part of the General Terms and Conditions of Sale published in this catalog and are considered valid and fully applicable even for packages confirmed with tailored quotes unless otherwise communicated by the Organizer in writing.
Changes in transport costs, fuel costs, fees, and taxes
The transport costs, fuel costs, fees, and taxes are those in effect as of 01/07/2022.
Technical organization and programming: C-WAY s.r.l. unipersonale, Via Ponte degli Spinola s.n., 16128 Genoa – Authorization from the Province No. 205/40078 of 09/06/2000. Insurance policy UNIPOL Assicurazioni s.p.a. No. 4093265 for a maximum amount of €2,065,828.00.
CIVIL LIABILITY INSURANCE FOR SCHOOL TRIPS
The Unipol Sai policy No. 4093265A is also extended to the Personal Civil Liability of accompanying teachers, as well as liability for damages unintentionally caused by students, with an insured maximum of €1,549,371.00 per event.
MANDATORY NOTICE UNDER ART. 17 L 38/2006
“The Italian law punishes with imprisonment crimes related to prostitution and child pornography, even if committed abroad.”
